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Community FAQs

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Below are some FAQs about the Community & Support Groups. Further below are answers to those questions. Please email Liam The Teacher at contact@liamtheteacher.com if your question is not answered below: 

 

1. How do I set up an account?  
 

2. How should I select my username?  
 

3. How should I select my profile picture? 
 

4. I would like to change my username and/or profile picture, how do I do this? 
 

5. I’ve forgotten my password, what can I do?   
 

6. How do I post in the community & support groups?  
 

7. How do I reply to a post?  

8. I’d like to recommend a service I’ve used, is this allowed? 
 

9. Can I block another user?  

10. What happens if I report another user? 

11. How do I send a personal message to another user?  

12. Should I arrange to meet another user or link in with them on social media? 

13. How can I delete a post and/or reply?  
 

14. What happens if someone posts something worrying?  

15. Who are the moderators?  

16. How do I leave the online community?  

17. How can I provide feedback about the online community? 

18. 
I have a question about the online community, who can I contact?  

 

1. How do I set up an account? 
 

  • All you need to set up an account is an email address 

  • To set up an Online Community Account, please visit https://www.liamtheteacher.com/communityandsupportgroups and scroll to the bottom of the page, choose a group and click on ‘Join’ underneath the group you wish to join. 

  • On the next page, click ‘Sign up now’ at the bottom of the pop-up and enter your details.  

 

2. How should I select my username? 
 

  • Your username is a way for you to identify yourself to other community users. You can select almost any name but there are a few rules we ask you to follow. 

  • To keep our online community members safe, please consider adapting your full name or any other information that could identify you. 

  • Our administrators use "Liam The Teacher" as or in their usernames so please don’t use this as it could be confusing.  

  • Usernames should not include any obscene or hateful language or language that breaks our online community rules. 

  • If your username is not appropriate, a member of our administrator team may contact you to request it is amended or it may be amended without warning.   

 

3. How should I select my profile picture? 
 

  • Your profile picture is a way for you to identify yourself to other community users. You can select almost any picture but there are a few rules we ask you to follow. 

  • To keep our online community members safe, please do not use a picture of yourself or any other image that could identify you. 

  • Our Administrators have the Liam The Teacher Logo on their profiles so they can be easily identified, please don’t use this. 

  • If you are not sure what to use, you can leave your picture blank. 

 

4. I would like to change my username and/or profile picture, how do I do this? 
 

  • You can change your username or profile picture at any time. Log in to your account and go to https://www.liamtheteacher.com/blog and you will find your profile settings on the right side of the notification bell beneath the "The Blog" logo. Click "My Profile" then "Edit Profile" and you will be able to change your username or profile picture.

  • Remember to save your changes by clicking "Update Info"

  • Alternatively, you can click on "Create a Post" in any of the community & support group page and you will be prompted to Sign-Up.  

 

5. I’ve forgotten my password, what can I do? 
 

  • When you log in to the online community & support groups, you can click on the "forgot password" option and you will be sent an email to reset it. 

 

6. How do I post in the community & support groups?
 

  • To write a post, log in to your account, go to the community & support group you would like to post in and click on "Create a Post" 

  • Remember to click "Post" when you are finished. 

 

7. How do I comment on a post? ​
 

  • To comment, click "Comment" underneath the post you would like to comment on. Then type in your response in the text box below the post and click on the "Publish" button to post your comment. 

 

8. I’d like to recommend a service or ask for research participants, is this allowed? 
 

  • Users are welcome to recommend useful services or provide helpful links for other community users. However, accounts should not be created primarily to advertise or sell products and services. Accounts adding SPAM links to new or old posts will be banned or deleted. 

  • Users should only create research posts or posts requesting research participants if permission has been given for this purpose. Requests for research study subjects or surveys should be sent to contact@liamtheteacher.com
     

9. Can I block another user? 
 

  • Blocking other users is not an option in the online community. We encourage all our users to try and resolve any disagreements themselves where possible. 

  • If another user is being abusive, please report them by first taking a screenshot of or link to the post, private message or comment (when and where possible) and then reporting the abuse via contact@liamtheteacher.com with the screenshot attached with a brief description/overview. This will flag the comment for the administrator. 
     

10. What happens if I report another user? 
 

  • The reported post, message or comment will be placed in an administrator queue to be checked by the administrator. They may contact you to find out why you have reported the post, message or comment, please respond within 2 working days or your report may be deleted.  

  • If the user reported is found to be breaking online community rules, their post or comment may be edited or removed and we may contact the user in some cases. 

  • Our adminstrators are unable to discuss details of any action taken which relates to another user. 

11. How do I send a personal message to another user? 
 

  • To send a personal message to another user, click on their [user name] and click "Message" at the top of their profile page. 

  • If you receive messages that break our online community rules, please contact contact@liamtheteacher.com for advice. 
     

12. Should I arrange to meet another user or link in with them on social media? 

  • Sometimes online community members become friends and may like to meet one another in person or have contact with them on a different social media platform. 

  • If you’d like to meet or keep in touch with another user, please take care and make others aware for your own protection. 

  • If another user is pushing you in to meeting or communicating and you are uncomfortable about this, please contact our administrators at contact@liamtheteacher.com for assistance. 
     

13. How can I edit or delete a post or comment? 
 

  • If you wish to delete a post or comment, then once logged in, go to the forum you have posted or commented in, and scroll to your post or comment. Then click on the [three dots] at the top right of the post or comment, then click on "Edit" or "Delete".
     

14. What happens if someone posts something worrying? 
 

  • If we have concerns about a member of our online community due to a post they have created or comments they make, our administrator will reply to the post or comment. In some cases, we may contact the user directly. 

  • If you have concerns about a member of our online community, please report them by contacting contact@liamtheteacher.com including a link to and/or screenshot of their comment or post. Please note, our online community is not moderated 24/7 and it may take a while for us to respond to any concerns.  

  • If an administrator has not responded to a specific post, it does not necessarily mean that they are not aware of the situation or have not taken action. There can be a number of reasons for this. For instance, in certain circumstances, the administrator may need to contact a member directly and follow our safeguarding policy and process. If this happens, it will not always be publicly posted on the community thread as we need to protect the member's privacy. 
     

15. Who are the administrators? 
 

  • Our administrators are made up ovolunteers. 

  • You can recognise one of our administrators as they have the Liam The Teacher logo and "Liam The Teacher" as or in their username. 

  • Please remember that the administrators are real people, who are volunteers. Their role is to make sure users follow the online community rules and to make sure the environment is supportive and welcoming.  
     

16. How do I leave the online community? 
 

  • If you would like to leave the online community, please email contact@liamtheteacher.com including the email address your account is registered to. 

  • We may need to get back to you to confirm further details, please check your inbox. 
     

17. How can I provide feedback about the online community?
 

  • If you have any comments or complaints about the online community, please email contact@liamtheteacher.com with details. We will aim to respond within 10 working days. 
     

18. I have a question about the online community, who can I contact? 

  • If you have a question about the online community, please email contact@liamtheteacher.com. We will aim to respond within 10 working days.  

  • Our online community members are very knowledgeable and may be able to answer your question themselves, please do consider asking the community if appropriate.  

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